Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
convenient location
friendly staff
room communication
price for dining
7.8/10
Very good
Rooms
7.7
Location
8.8
Service
8.3
Dining
7.4
Guest reviews
7.8/10
based on 9 reviews
6.0
6.0/10 based on 2964 reviews
James
United Kingdom,
April
2024
8.6/10
I had a wonderful stay at the hotel. The rooms offered charming views across London, and the access to the club lounge was a great perk. However, the extra small bathroom lacked heating, which was a bit uncomfortable.
Rooms
8.0
The rooms with charming views and access to the club lounge were delightful, but the bathroom without heating was a drawback.
Service
9.0
The service here was exceptional. The staff went beyond the call of duty to ensure my comfort and no request was too much trouble, though there was a minor hiccup when my reservation couldn't be found initially.
Location
9.0
The hotel's location was perfect, being very near to Knightsbridge underground station, making it easy to explore London. Additionally, the upscale area around the hotel added to its charm.
Dining
8.0
The dining experience was great as it was included in my rate, and I appreciated the nice view during meals.
Facilities
9.0
The hotel offered excellent facilities to ensure a comfortable stay.
Jeffrey
United States,
March
2024
6.0/10
The hotel is in a very central area amongst expensive shops, offering a convenient location for guests to explore the posh shops nearby. The rooms are in very tired condition but come with heating, and the staff at the reception desk went beyond the call of duty to ensure a welcoming stay. The dining experiences are not included on the standard rate but offers dishes to suit all tastes. The facilities are somewhat lacking in quality, with bad furniture in the rooms being a drawback. The price might not fully align with the value provided.
Rooms
5.0
The rooms are in very tired condition and come with heating, but the furniture is bad.
Service
8.0
The staff at the reception desk went beyond the call of duty to make us feel welcomed, where no request was too much.
Location
7.0
The hotel is in a very central area amongst expensive shops, offering a convenient location for guests to explore the posh shops nearby.
Dining
6.0
The dining experiences are not included on the standard rate but offer dishes to suit all tastes.
Facilities
5.0
The facilities are somewhat lacking in quality, with bad furniture in the rooms being a drawback.
Julian
United Kingdom,
February
2024
9.0/10
The hotel is in an upscale area of London, perfect for shopping and a nice easy stroll into Piccadilly. The rooms have good facilities and are kept clean, but the suitcase space can be limited. The service from the door man to the porter was incredibly friendly and responsive to all requests in a timely manner. The location is central to all the happenings in London, with easy access to the tube stations. The dining included dishes to suit all tastes, and the facilities were well-maintained.
Rooms
9.0
The rooms were equipped with good facilities and kept clean.
Service
9.0
From the door man to the porter, the service was incredibly friendly and prompt in meeting requests.
Location
10.0
The hotel is located in an upscale area of London, perfect for shopping and with convenient access to the tube stations.
Dining
8.0
The dining included dishes to suit all tastes.
Facilities
9.0
The facilities were well-maintained.
Angela
United Kingdom,
December
2023
8.4/10
The hotel offers sweeping views of Chelsea towards Sloan Square and comes with all the usual facilities. The rooms are cozy with perfect bathrooms. The service strives to provide top-notch attention, although there were some challenges communicating with a manager due to a room issue. The location is upscale, just 150m from Knightsbridge underground, and close to all city attractions. The dining options cater to various tastes, and certain rates include meals. The facilities are well-maintained, ensuring a pleasant stay.
Rooms
9.0
The rooms are cozy with perfect bathrooms.
Service
8.0
The service makes an effort to provide top-notch attention, with a minor hiccup in communication with management.
Location
9.0
The upscale location is just 150m from Knightsbridge underground, providing easy access to all city attractions.
Dining
7.0
Dining options cater to various tastes with certain rates including meals.
Facilities
9.0
The facilities are well-maintained, ensuring a pleasant stay.
convenient location
room communication
Harry
United States,
October
2023
9.0/10
I had a wonderful stay at this hotel. The rooms were spacious and modern, providing a great view of the surrounding area. The service was top-notch with a very friendly and helpful staff member who made sure our stay was perfect. The location was convenient, close to the tube station and in a posh area. The dining options were excellent and included in our rate, offering dishes to suit all tastes. The facilities were fantastic, especially the pool area. The only downside was the higher price compared to other options in the area.
Rooms
9.0
The rooms were modern and spacious with a nice view.
Service
9.0
The service was exceptional with a very friendly and helpful member of staff.
Location
8.0
The hotel is conveniently located near the tube station in a posh area.
Dining
10.0
The dining experience was fantastic with dishes to suit all tastes included in our rate.
Facilities
9.0
The facilities were excellent, especially the pool area.
Francis
United States,
August
2023
7.4/10
I had a comfortable stay at the hotel with well-maintained and clean rooms, though the shower was a bit recalcitrant and the bed was small. The staff was incredibly friendly and tried to meet my requests promptly. The location was convenient, with easy access to shopping areas and transportation. However, the price seemed a bit on the expensive side for the amenities offered.
Rooms
8.0
The rooms were very well maintained and clean, with cupboards for storage.
Service
7.0
The front-line staff was attentive and friendly, but there was a bit of a challenge communicating with the management regarding room issues.
Location
9.0
The hotel is situated in a prestigious area near Knightsbridge and Marble Arch, perfect for shopping and with easy access to public transportation.
Dining
7.0
The dining experience offered dishes to suit all tastes and included fresh fruits, but it was a bit on the pricey side.
Facilities
6.0
The hotel facilities were adequate, but nothing particularly stood out.
clean
small bed
Thomas
United Kingdom,
June
2023
8.8/10
The hotel offers rooms with sweeping views of Chelsea towards Sloan Square, equipped with all the amenities. On a Saturday, we were delighted with a bottle of Prosecco and enjoyed an amazing view. The service was outstanding, with efforts from the efficient concierge and even the manager responding promptly to our requests. The location is upscale, situated about 150m from Knightsbridge underground and offers a nice easy stroll into Piccadilly, making it the best area in London. The dining experience had dishes to suit all tastes included in the rate. The facilities were top-notch.
Rooms
9.0
The rooms are not only clean and comfortable but also offer sweeping views of Chelsea towards Sloan Square. They come with all the amenities needed for a pleasant stay.
Service
9.0
The service was exceptional, with the staff making an effort to provide the best attention and a world-class experience. We also received prompt responses from the manager, ensuring a top-notch stay.
Location
9.0
The hotel is situated in an upscale area of London, just a minute walk to the great department store. It's also conveniently located near the Tube for easy access to various attractions.
Dining
8.0
The dining experience was included in our rate and offered dishes to suit all tastes. It was a pleasant addition to our stay.
Facilities
9.0
The hotel's facilities were impressive, adding to the overall comfort and enjoyment of our stay.
luxurious
value for money
Philippa
United Kingdom,
May
2023
6.4/10
The hotel offers charming views but needs improvements in room conditions and ventilation. The staff is incredibly friendly but lacks proper room service. The location is convenient with easy access to transportation hubs. Dining options are satisfactory but not exceptional.
Rooms
5.0
The rooms have charming views but are in a tired condition with a terrible ventilation system.
Service
7.0
The overall service is incredibly friendly, yet room service needs improvement.
Location
8.0
The hotel is conveniently located near transportation hubs, making it easy to explore the city.
Dining
6.0
The dining options are satisfactory but not outstanding.
Facilities
6.0
The hotel lacks proper room service but has basic facilities available.
Adam
United Kingdom,
April
2023
8.6/10
I had a fantastic stay at the hotel with sweeping views of Chelsea towards Sloan Square. The access to the Club Lounge was certainly worth the money, and the beds were incredibly comfortable. The rooms were always kept clean, ensuring a pleasant stay. However, the presence of mold and damp was an issue for my asthma, leading to prolonged efforts to address the situation.
Rooms
8.0
The rooms were clean, comfortable, and offered sweeping views of Chelsea towards Sloan Square. The access to the Club Lounge was a great addition.
Service
9.0
The hotel staff made an exceptional effort to provide world-class service. Despite challenges with mold and damp, the manager went above and beyond to address our concerns and ensure a welcoming stay. All staff members were incredibly friendly and responsive to our needs.
Location
10.0
The hotel's location, about 150m from Knightsbridge underground, was extremely central and convenient. Situated in one of the best areas in London, with easy access to transport options like a bus stop nearby.
Dining
7.0
The dining experience, with delicious vegetarian couscous, was included in our rate and offered dishes to suit all tastes.
Facilities
9.0
The hotel provided excellent facilities that met our needs during the stay.
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